Support at Home

Support at Home – Starting 1 July 2025

At Your Service Home Care is here to guide you through the upcoming changes to aged care in Australia. The Support at Home program is replacing the Home Care Packages (HCP) program from 1 July 2025, aiming to make care simpler, more consistent, and more transparent for older Australians.

What Is Support at Home?

Support at Home is the new national in-home aged care program introduced by the Australian Government. It combines several existing programs (like Home Care Packages and Commonwealth Home Support Programme) into one streamlined system.

Under Support at Home, you’ll still receive services like:

Personal care

Help around the house

Meal preparation

Transport

Social support

Allied health

Nursing Care

What’s Changing?

Feature

Fee Transparency

Before (HCP)

Varied by provider

From 1 July 2025 (Support at Home)

All prices must be published on our website and My Aged Care

Package Management Fee

Charged separately

No longer allowed

Care Management Fee

Uncapped or varied

Capped at 10% per quarter

Service Costs

Set by providers

Providers still set costs until 2026, then government caps will apply

Invoices & Statements

Monthly statements

Still required; clearer and more detailed

Our Promise to You

We are committed to:

Transparent pricing:

Our full pricing schedule will be published by 30 June 2025.

Fair fees:

No package management fees. Care management will not exceed 10% of your budget.

Personalised support:

We’ll help you understand how the changes affect you.

Smooth transition

We’ll update your service agreement and ensure there’s no disruption to your care.

Frequently Asked Questions

FAQ

Yes, your care will continue, and we’ll work with you to tailor it to your goals.

No, we’ll contact you before 1 July 2025 to update your agreement and explain any changes.

Visit My Aged Care – Support at Home or call us directly at 1300 952 860.

Got questions? Need help understanding your options?

Contact

AYS Staff

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